Silver Oak Casino Review

 

Created a decade ago, in 2009, Silver Oaks has been a relatively consistent gaming site with real-money software by RTG. It’s a U.S.-friendly casino, but it also accepts players from a wide range of other countries such as Australia. In fact, the silver oak tree that inspired the brand’s name is commonly found in Down Under. Overall, the site contains a broad range of slots along with other offers such as video poker and specialties, as well as classic table games. In addition, the site offers a $10,000 bonus, which we will inspect later. However, Silver Oak has faced some reputation issues which we’ll deeply investigate to give you a final verdict.

On the surface, Silver Oak has a neat red and silver look, and it looks like a classy place, but let’s look into it in great detail! This Silver Oak casino review will give you our honest take so read all about it below!

Silver Oak Overview

Firstly, Silver Oak contains a portfolio of over 150 real-money games. The developer of those games is RealTime Gaming. What’s more, the site has a dark red theme with silver fonts and a neat logo. At first sight, Silver Oak appears to be a neatly designed and easily accessible virtual casino with quality games by an esteemed provider. 

Accepted Countries

While the site caters to American players, users from NY or Maryland are not accepted. Furthermore, the casino’s terms and conditions include a detailed list of allowed and restricted countries. The number of accepted countries is quite large, ranging from France, Greece, Switzerland, New Zealand, Hong Kong, Iceland, Spain, Japan, Sweden, and more. There are around a hundred allowed countries, so if you wish to play here, it’s best to check out if your region is accepted.

Casino Platform

The software of this casino can be launched on desktop or mobile. While the desktop platform is accessible via a free app or through the browser, the mobile casino is web-based. The mobile app works through the browser, just like many other “instant-play” gaming portals, and it’s convenient since iOS or Android users will not need to save anything on their phones. Overall, both the mobile and desktop modes function smoothly across the board.  

Look and Navigation 

The casino’s red/silver theme is easy on the eyes, and its platform ensures that players will be solely focused on gaming. The layout of the site and casino lobby will make it easy for any player to find the info they need and it appears that the casino has genuinely tried to create a superb platform that will not distract the player. 

The main casino page contains a quick menu for the essential navigation options and additional banners that display some of the newest games, bonus offers, a jackpot counter, etc. And at the bottom, you’ll find a list of accepted banking methods as well as information regarding the software provider, customer service, and Silver Oak’s certifications. Moreover, after signing up, players will see a straightforward casino lobby page with a simple layout that will make it easy to launch the casino games quickly. 

Signing Up

Unfortunately, if you’re just visiting the site and wish to demo some of Silver Oak’s games without spending money, you won’t be able to do so until you register. Nevertheless, the sign-up procedure will only take a couple of moments. First, users will need to enter their details into the sign-up form. The banking is handled through the Cashier page, and after depositing, players can claim the previously mentioned welcome promotion. We would prefer to have the free mode available prior to registration as it would simplify the process. However, it’s not a significant disadvantage since it’s easy to register. 

After inspecting the look and functionality of the site, we could speculate that it’s a great casino where you could have a fun experience while playing games for real funds. But speaking of money, is there something to be worried about regarding this casino?

Silver Oak Reputation

As mentioned earlier, the casino has unfortunately displayed some reputational issues over the years. It has been blacklisted by several review portals. However, let’s see if its reputation was tarnished for a reason. Firstly, several sites have blacklisted the casino due to its ownership. It appears that Silver Oak’s owner is the Ace Revenue Group, which has been involved in some player issues in the past. 

Silver Oak’s reputation is mostly trashed due to its ownership and management. Additionally, the group is associated with late payouts, and in the case of this casino, there are several conflicting reports. Some say there were several cases of late payouts occurring in 2013 and that the casino managed to fix their banking issues after that. Others claim that similar problems popped up in 2016. Lastly, some reports state that the late payouts are the cause of misinterpreted terms and conditions, but that’s a bit hard to believe. While the T&Cs state that winners will be paid out in up to 14 working days, the consensus here is that payments could be delayed for longer. 

While most watchdogs have agreed on the fact that the casino is trying to fix its issues, a few recent player comments have revealed that the payouts could take a month or more to complete. Nevertheless, it appears that the site does pay eventually and that players could be safe while playing here. However, you should expect longer payout times than usual.

Licensing Information and Security

Silver Oak along with partner sites like Planet 7, Royal Ace, and Captain Jack allegedly operate under a Costa Rican license. The operator is based there. However, Silver Oak doesn’t seem to share its licensing information on the site or in the T&Cs. The operator’s website mentions that all activities are monitored under Costa Rican law, which may or may not signify that their casinos possess a gaming license. Even so, a license from this jurisdiction isn’t the strongest, and many casinos often exclude a mention of it on their site even if they do possess it. 

Nevertheless, it appears that the site has leading safety encryption technology (SSL) in place to protect the data of players and that their software provided is the holder of a CDS certificate for fairness. 

Overall, Silver Oak’s reputation is a bit controversial. Banking issues are bound to happen with any site that has existed for a long time, and it’s all about finding reliable reports. With Silver Oak, it truly looks like the operators have attempted to improve their reputation over the years. However, something seems to be off regarding withdrawal times and before you play here, be prepared for slower payout times. 

Game Range

As stated previously, the site’s provider is RTG, a popular and respected option as far as offshore sites are concerned. The sites with this developer allow players from a wide range of countries, including the United States. 

Moreover, RTG is known as an early trailblazer that has been developing high-quality games since the 1990s. Silver Oak offers nearly the full RTG portfolio including: 

  • 110+ slot games
  • 13 table games
  • 14 video poker games
  • 7 specialty games

Overall, like many online casino brands, the site’s primary focus is on slots, but there’s a decent offer of other game types. 

Overall, RTG is known to be very generous regarding RTPs, and their games come with betting limits that are well suited for any low- and high-stakes gamblers. Moreover, the provider’s games are well optimized on the allowed platforms. We did not experience any problems or setbacks upon trying some games and generally witnessed great graphics across the board along with a range of fun game themes for the provider’s Reel Series slot games. Some options that you won’t find here are live dealer game titles, which RTG does not offer.

Slots

Slots on Silver Oak

The slots portfolio is quite large here, and there is a balanced mix of new and older titles. The latest additions to the casino are 777 and Storm Lords slots. Moreover, this category contains a variety of video and classic slots. 

You’ll find a variety of titles like:

  • Bubble Bubble 2
  • Cai Hong
  • Caesar’s Empire
  • Bulls and Bears
  • Cleopatra’s Gold
  • Cash Bandits 2, etc.

We’ve noticed that the selection is versatile, offering slots with three to six reels and a varied number of paylines. The great thing here is that most RTG slots contain different rules and will allow you to take a chance on various gaming options. Most slots here contain bonus round options, mini-games, multipliers as well as free spins. 

While new RTG games feature impressive animations and graphics, older favourites like Count Spectacular are also offered here. Furthermore, you’ll find slots with progressive jackpots. Aztec’s Millions is one example, and it has the largest RTG jackpot on offer.

Table Games 

This category contains the full RTG selection of table games. There are 13 titles in total, and it’s a decent offer since this game type doesn’t traditionally consist of hundreds of games. Fans of poker and blackjack will be happy here since there’s a vast offer, and the games have a classy look to them. Here are a few Blackjack titles you can play:

  • RTG’s standard Blackjack,
  • Perfect Pairs, 
  • Super 21, 
  • Pontoon, 
  • Suit em Up, 
  • Face Up 21, etc. 

And for poker, you can try: 

  • Tri-Card Poker,
  • Caribbean Hold’em,
  • Let Em Ride,
  • 3 Card Rummy, etc. 

These games could turn out to be more profitable compared to if you’re trying them in live casinos due to their lower betting ranges, which start at $1 for most titles.

Video Poker Offers, Specialty Games

Lastly, there are 14 games for those who love the unique game of video poker:

  • Deuces Wild,
  • Double Bonus Poker,
  • Joker Poker,
  • Jacks or Better,
  • All American, etc. 

The games have a classic 2D look to them and allow customizable multi-hand modes (3–52 hands). Additionally, the specialties section includes some unique titles like Fish Catch as well as roulette (American, Multiplayer, etc.), and games like scratch cards and Keno. 

Banking Options

It appears that Silver Oak offers traditional payment methods like credit cards along with e-wallets and Bitcoin. Check out the options for depositing and withdrawing below. 

Deposits

According to the casino, the following deposit methods are allowed: 

  • Visa
  • Mastercard
  • Neteller
  • Bitcoin

Additionally, other services could be used, as stated by the casino. Approximately, the processing takes approx. 20 minutes depending on the method. Unfortunately, the casino doesn’t openly display the lowest limit for a deposit.

Withdrawals

The accepted methods are: 

  • Bank Checks 
  • Bank Wire
  • Cash Transfer

Just like with deposits, the casino’s rules state that additional methods may be accepted after inquiry. Payouts are limited to $2,500 weekly. As stated, the site claims that it will take up to 14 working days for players to receive their winnings; however, keep in mind what we’ve discovered regarding the payout speed. Moreover, the withdrawal limit at this casino is $100. This limit could be very high for some players.

Bonus Offers

Silver Oak has various bonus options for new and returning players. 

Welcome Offers 

The first two offers players will encounter here are the no-deposit reward and a welcome package. The no-deposit bonuses are updated frequently, and they mostly range from $15 to $100. 

Welcome Bonuse In Casino

The latest offers outlined on the Promotions page include bonus codes for $25, $50, and $100 rewards. The rules for bonuses include some wagering requirements (30x for slots, 60x for other games). Moreover, $100 is the max limit for cashing out. However, it appears that most of the promotional offers at this casino are not cashable. 

Furthermore, the welcome package is advertised as free $10,000. However, it’s applicable to ten deposits. The promotion players can get on an initial deposit is a 100% bonus up to $1,000, and the offer is the same for the next nine deposits. The conditions are the same as those for the no-deposit offers. However, the max cashout is 10x here.

Other Bonuses and Reward Points

According to the Promotions section, the casino has a $10,000 giveaway in the form of a free bonus amount that any player can win at random. This is a monthly giveaway, and it is offered to all who place a third monthly deposit.

In terms of the rewards club, this casino utilizes the Players Rewards Club service. It allows the player to merge all payment options into a single card. When this method is selected in the cashier, members could be eligible for new bonuses. For example, each time a player reloads the balance on their card, they’ll get a 10% match. Additionally, the card doesn’t take fees for transactions, and there’s no membership fee. 

Moreover, the site has a VIP program that will give players comp points based on their level in the program. There are five VIP levels, and each includes a free chip of varying sizes.

Silver Oak Customer Support

The customer service staff can be reached non-stop via live chat. However, unregistered members will not be able to ask a question. The service will be available only after signing up, and the casino offers additional common methods like e-mail and phone. Nevertheless, live chat support has a quick response time, which we noticed after making an inquiry. 

Overall, the agents are knowledgeable and polite. For e-mail, the casino states that questions will be answered within two days. 

Advantages vs. Disadvantages

Lastly, we’ve compiled a table to list some of the pros and cons of playing at Silver Oak.

Pros Cons
Mobile-friendly Slow payouts
A wide range of accepted countries Questionable licensing information
RTG software High minimum withdrawal limit ($100)

Final Thoughts

This casino has a lot of potential, but it should be approached with caution due to slow withdrawal times. 

It’s blacklisted on some portals with the main issue being slow withdrawals. And while the casino has tried to solve its issues over the years, players should expect to wait a while longer to get paid. 

Nevertheless, there’s a great range of RTG games along with some exciting bonus offers. The high withdrawal minimum is a bit disappointing though, especially given the casino’s slow payout issues. However, there’s proof that the casino does payout and that it genuinely takes care of its customers. Ultimately, players that don’t mind some of the drawbacks of Silver Oak Casino should give it a shot.

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